Privacy Policy
Last updated: 26 June 2026
Livio Creators ("we", "us", "our") operates liviocreators.com and provides talent management services from Prishtina, Kosovo. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.
1. Data Controller
Livio Creators
Prishtina, Kosovo
Email: hello@liviocreators.com
2. Information We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, company name, and message content submitted through our contact form.
- Technical data: IP address, browser type, device information, pages visited, and referral source — collected via cookies and Google Analytics when you consent.
- Administrative data: email and authentication credentials for authorised admin users only.
3. How We Use Your Information
- To respond to inquiries and manage client relationships.
- To operate, maintain, and improve our website.
- To analyse site usage and performance (with your consent).
- To comply with legal obligations.
4. Legal Basis for Processing
We process personal data on the basis of: (a) your consent, where required (e.g. analytics cookies); (b) performance of a contract or steps prior to entering a contract (responding to your inquiry); and (c) our legitimate interests in operating and improving our business, where those interests are not overridden by your rights.
5. Data Sharing
We do not sell your personal data. We may share data with service providers who assist us in operating our website, including Google (Analytics) and Google Firebase (hosting, database, authentication, storage), subject to appropriate data processing agreements.
6. Data Retention
Contact form submissions are retained for up to 24 months unless a longer period is required for legal or business purposes. Analytics data is retained according to Google Analytics default retention settings (26 months unless configured otherwise).
7. Your Rights
Depending on applicable law, you may have the right to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability. You may withdraw consent for analytics cookies at any time via our cookie settings. To exercise your rights, contact us at hello@liviocreators.com.
8. International Transfers
Your data may be processed on servers located outside Kosovo, including within the European Union and the United States, by our service providers. We ensure appropriate safeguards are in place for such transfers.
9. Security
We implement technical and organisational measures including encrypted connections (HTTPS), Firebase Authentication, and role-based access controls to protect your data.
10. Children
Our services are not directed at individuals under 16. We do not knowingly collect data from children.
11. Changes
We may update this policy from time to time. The "Last updated" date at the top will reflect any changes.
12. Contact
For privacy-related questions: hello@liviocreators.com